FAQ
SUPPORT
Should you have any enquiries about your order you can contact us
via email at admin@heyspecialstars.co.uk or call us on 01482 227657
ORDER
How secure is my personal information?
Special Stars Foundation adheres to the highest industry standards to protect your personal information when you checkout and purchase us
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express
Can I cancel my order?
You can cancel your order within 24 hours of placing it, provided that it has not already been processed and shipped
After that, you can, however, return your items
SHIPPING
Do you ship internationally?
Yes! We ship worldwide, shipping costs are calculated at checkout
What shipping carriers do you use?
We choose Royal Mail, DPP, Hermes and UPS depending on the size and weights of the order and its destination
How long does it take to process my order?
Once payment has been made, 99% of all orders leave our fulfillmentcenter within 2-3 days
How long does shipping take?
Our average shipping time is:
UK: 3-7 business days
European countries: 7-25 business days
Asian countries: 7-25 business days
Rest of the world: 7-30 business days
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RETURNS
What is your return policy?
You are fully covered and protected by our 7-day returns policy, please contact admin@heyspecialstars.co.uk if you wish to return your order
What do I do if I receive a defective product?
If there’s some sort of manufacturing defect, let us know within 15 days of receiving your item, and we will happily exchange or refund your order