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        Should you have any enquiries about your order you can contact us
        via email at admin@heyspecialstars.co.uk or call us on 01482 227657


        How secure is my personal information?
        Special Stars Foundation adheres to the highest industry standards to protect your personal information when you checkout and purchase us 
        Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored
        What forms of payment do you accept?
        We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express
        Can I cancel my order?
        You can cancel your order within 24 hours of placing it, provided that it has not already been processed and shipped
        After that, you can, however, return your items


        Do you ship internationally?
        Yes! We ship worldwide, shipping costs are calculated at checkout
        What shipping carriers do you use?
        We choose Royal Mail, DPP, Hermes and UPS depending on the size and weights of the order and its destination
        How long does it take to process my order?
        Once payment has been made, 99% of all orders leave our fulfillmentcenter within 2-3 days
        How long does shipping take?
        Our average shipping time is:
        UK: 3-7 business days
        European countries: 7-25 business days
        Asian countries: 7-25 business days
        Rest of the world: 7-30 business days


        What is your return policy?
        You are fully covered and protected by our 7-day returns policy, please contact admin@heyspecialstars.co.uk if you wish to return your order
        What do I do if I receive a defective product?
        If there’s some sort of manufacturing defect, let us know within 15 days of receiving your item, and we will happily exchange or refund your order