FAQ
SUPPORT
Customer Service Email: info@heyspecialstars.co.uk
ORDER
How secure is my personal information?
info@heyspecialstars.co.uk adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.
Can I cancel my order?
You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.
SHIPPING
Do you ship internationally?
Yes! We ship Only in the US. Just be sure to check that the items you are ordering will clear customs in your country.
What shipping carriers do you use?
We choose USPS, UPS, DHL and other shipping carriers worldwide. We will select the best carrier for specific countries to make sure your package arrives in time.
How long does it take to process my order?
Once payment has been made, 99% of all orders leave our fulfillmentcenter within 2-3 days.
How long does shipping take?
Our average shipping time is 7-20 business days depending on your location.
United States, Canada, United Kingdom, Australia, and New Zealand: 7-20 business days.
European countries: 7-25 business days.
Asian countries: 7-25 business days.
Rest of the world: 7-30 business days.
DELIVERY
How do I track my order?
We will send you the tracking number after your purcha
se within 1-3 business days. Please visit this link below to track your order
.
Are all my items shipped together?
It depends on the products you ordered. Since we operate multiple fulfillmentcenters so sometimes your items may come with different packages
.
RETURNS
What is your return policy?
You are fully covered and protected by our 7-day
What do I do if I receive a defective product?
If there’s some sort of manufacturing defect, let us know within 15 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement