REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is returned to us unused and in its original condition. Once a return has been received and checked, we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at admin@heyspecialstars.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at admin@heyspecialstars.co.uk